Support

Enable Location Services and Precise Location for LandedLane. Start a trip while parked and give the phone a moment to find a signal. Buildings, tunnels and weak reception can reduce accuracy. Check the trip’s GPS signal indicator; review the distance before saving, or use odometer readings or manual miles when needed. Your iPhone’s blue location indicator can appear while an active trip uses location in the background. A paused trip may still monitor movement so it can resume; ending the trip stops that tracking.

You start each trip yourself. Pause stops adding mileage during a break. With automatic pause enabled in Settings, a period without movement pauses the trip; driving again can resume an automatically paused trip. A manually paused trip needs Resume. Optional local reminders let you resume, end the trip or keep it paused. Notifications need permission, and delivery depends on iPhone settings. LandedLane does not automatically start new trips.

Choose Business or Personal for each trip and review that choice before saving. Business miles can be used to show an estimated deduction using the app’s rate for the trip date. This estimate is informational and does not determine your eligibility or replace tax advice. Keep supporting records and consult a tax professional about your circumstances.

Open Reports to see saved reports or create one for a date range. In a report, use Share CSV to save or share trip records. Scheduled reports follow your frequency and timezone settings and are generated after the reporting period ends. Active trips appear after they are finished. CSV files you export remain outside the app until you remove them.

On Sign in, tap Forgot password?, enter your account email and tap Send code. Enter the six-digit code and a new password, then tap Reset password. Codes expire after 15 minutes. A successful reset signs you in and invalidates older sessions, including on other devices. Use at least eight characters; the password must fit within 72 UTF-8 bytes.

Check your email spelling and spam or junk folder. Wait for the 60-second countdown before resending. Use the most recent code: a new one replaces the old one. Requests are limited, so repeated attempts may require waiting longer. For password recovery, the app shows the same sent message even when an address is not registered. If delivery still fails, contact support without sending any codes or passwords.

The current release uses sample airport data. Live arrivals and choosing your own airport are on the way. When viewing estimates, remember that an airport score or pickup window cannot guarantee riders or earnings.

Open Settings → Account → Delete account and confirm with your password. Read what is deleted and how to request help before continuing.